An AI receptionist that gives every caller a clear next step.

Current Reece product assurances

• Keep your business number: Use your provider's forwarding instructions for all calls or missed calls only.
• Cover configured calls 24/7: Answers configured business calls 24/7, including after-hours and overflow calls.
• Review call results: The web dashboard keeps call recordings, transcripts, AI summaries, caller details, and outcomes together.
• Test without a card: 7 days and 60 call minutes are included.

What happens when Reece answers

Reece greets the caller, uses the business information you have reviewed, answers supported FAQs, and asks the intake questions that fit the call. It can distinguish routine questions, new leads, appointment requests, transfer requests, spam, and calls that need a human decision.

• 24/7, after-hours, or missed-call overflow coverage
• Caller name, callback number, intent, and business-specific details
• Spam and unwanted sales-call filtering
• Recording, transcript, summary, and outcome in the web dashboard

Book or transfer when the workflow is ready

Reece can capture the requested service, preferred times, caller details, and approved intake answers for staff follow-up. Direct calendar booking and customer calendar setup are not currently exposed in the production UI. Scale and Growth can use configured direct or warm transfers; the destination still has to answer.

Keep the number customers already know

Use your carrier or phone system to forward every call, only after-hours calls, or calls your team does not answer. Test ring timing, caller ID, transfer fallbacks, and loop prevention before relying on the route.

Follow up from the call, not a vague message slip

The dashboard keeps the recording, transcript, AI summary, caller details, and outcome together. Your team can hear the nuance, verify the summary, and own the next action. Production email and SMS notifications are not currently offered, so the web dashboard is the source of truth.

Train it on facts you can stand behind

Import your website, review proposed knowledge, edit the greeting and FAQs, configure routing and calendar rules, then run realistic test calls. Setup time depends on the business, the forwarding path, and how much the receptionist is allowed to do.

Define success for AI receptionist

Begin with one written caller job and one observable business outcome. For this page, the working scope is: A missed call is rarely just a missed call. It may be a new lead, an existing customer who needs help, or an urgent request after hours. Reece answers with the business information and call rules you approve, then leaves your. Turn that scope into a decision record that names the caller's question, the allowed information source, the fields worth collecting, the next-action owner, and the evidence that proves what happened. Avoid goals such as “handle calls better” because they cannot distinguish a useful intake from a polished conversation that leaves the employee without a usable next step. A successful call can still end in human review; success means the boundary and ownership were truthful, not that automation completed every request.

Translate approved knowledge into caller-safe answers

Reece greets the caller, uses the business information you have reviewed, answers supported FAQs, and asks the intake questions that fit the call. It can distinguish routine questions, new. Use that source material to write short approved answers, but preserve conditions, exclusions, dates, and ownership. Website import can propose knowledge for review; it does not make every sentence current or safe to say on a call. Mark facts that change often—hours, service areas, prices, availability, provider connections, and transfer destinations—and assign a named workflow owner to approve them. When two sources conflict, keep the item inactive until a person resolves it. When a caller asks beyond the reviewed source, Reece should acknowledge the limit and take the approved conservative action instead of filling the gap from general knowledge.

Label every outcome by evidence, not by intention

Reece can capture the requested service, preferred times, caller details, and approved intake answers for staff follow-up. Direct calendar booking and customer calendar setup are not. Define outcome states as complete, incomplete, unsupported, or assigned to a person. A requested appointment is not a booked event, a configured transfer is not a connected call, and a captured phone number is not a qualified lead. For each state, specify what appears in the recording, transcript, summary, caller fields, action result, and employee queue. This vocabulary should be shared by the call flow, dashboard review, analytics event, and operating playbook. Consistent labels let a reviewer distinguish product behavior from staff follow-up and prevent an attempted action from becoming an unsupported completion claim in reporting or customer-facing copy.

How Reece handles the call

1. Forward the calls you choose. Keep the number customers already know, then use your phone provider's instructions to forward all calls or missed calls only to Reece.
2. Reece answers with approved knowledge. Reece answers the configured call and uses business knowledge the owner has reviewed before it becomes active.
3. The caller explains what they need. Reece answers approved FAQs and gathers the caller, request, and intake details needed for a clear next step.
4. A supported handoff happens. Eligible Scale and Growth setups can use configured direct or warm transfers. Otherwise, Reece records details or an appointment request for staff follow-up.
5. Your team reviews the result. The recording, transcript, summary, caller details, and outcome stay together in the responsive web dashboard.

Your team stays in control. Reece handles approved call intake and configured routing. Your team still owns diagnosis, safety decisions, pricing, dispatch, appointment confirmation, and any follow-up that needs a person.

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Know the handoff before you forward a call

Can I keep my current number?

Plans include 1, 3, or 10 Reece phone numbers. Businesses can keep an existing number and forward selected calls to Reece.

Can Reece take missed calls only?

Yes. Choose missed-call forwarding when staff should have the first chance to answer, or forward all calls when Reece should answer first. Your provider controls forwarding behavior.

What if the caller needs a person?

Scale and Growth support owner-configured direct and warm transfers. Reece does not include a staffed human fallback, so the team must define the follow-up path for calls that are not transferred.

Does an appointment request mean booked?

Reece can capture appointment requests, preferred times, caller details, and approved intake answers for staff follow-up. The current production UI does not offer customer-configurable calendar connections or direct provider-backed booking, so Reece does not report an appointment as confirmed.

Setup is guided, but completion time varies with business rules, transfer routing, testing, and carrier forwarding. Call results are available in the web dashboard. Production email delivery and SMS notifications are not currently offered.

Privacy and sensitive calls. Review the current Privacy Policy and Terms before forwarding calls that may include sensitive information. Reece does not claim HIPAA compliance; medical, legal, emergency, financial, and other consequential calls may require a qualified person. Privacy Policy · Terms

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